Terms & Conditions

General

These Terms and Conditions apply to all visitors and users of Simuero website, www.simuero.com (“the Site”) and govern the use of the Site. By accessing or using the Site in any manner, all users and visitors agree to be bound by these Terms and Conditions.

Simuero is based in Spain. All products displayed on the Site are in Euros (€), unless otherwise stated.

 

Terms of sale

By ordering and paying for an item from the Site, you are making an offer to purchase that item, which offer is subject to the following terms and conditions and availability.

By ordering and paying for an item from the Site, users acknowledge that they are the holder of a valid credit card or debit card issued by a bank acceptable to Simuero. Simuero reserves the right to reject any offer made by a user. If an offer is accepted by Simuero, the user will receive email confirmation that the offer has been accepted and that the order has been processed. In placing an order, the user undertakes that all personal information and details are true and accurate and that the user is authorised to pay for the item(s) subject to the order using the relevant credit card/debit card and that there are sufficient funds in the relevant account to cover the cost of the order. All prices advertised on the Site are subject to change without notice.

Shipping

Once the order is placed, an email will be sent to confirm the purchase. Each piece is handmade in our studio. we took 15-20 working days

for us to create your Simuero. (shipping days depend on your location).

The cost of each shipment will be calculated automatically and detailed at the time of confirming the purchase so that it is

always approved by the customer before confirming the payment.

 

Returns

Unfortunately, as we make each piece by order, we don’t offer refunds for change of mind purchases, so please make your selection carefully. If you have any questions, just contact us at info@simuero.com

We always want to make sure the size before to start the production, it is very important for us to not make waste of any piece so you should have make sure of the size.

Guide Size

Measuring the circumference. Cut a narrow strip of paper and wrap it firmly around your finger. Make a mark where the two
ends join. Unroll the paper and measure with a ruler until the mark. Now you can know your size here:

Nº8- 15,2mm
Nº9- 15,5 mm
Nº10- 15,9mm
Nº11- 16,2 mm
Nº12- 16,5 mm
Nº13- 16,8 mm

SIZE GUIDE

Product care

We recommend to avoid direct contact with water and others like alcohol, perfumes and lotions.

Save them separately inside a cloth bag or its original box. This avoid scratches and blows.

PLATING & TARNISH

To ensure your gold plated jewellery continues to live its best life, avoid;

  • All liquids including water, salt water, chlorine, shampoo & conditioner, perfume, soap, make-up, fake tan, hairspray, cleaning products, lotions, oils and oxidising agents.
  • Swimming, showering and washing your hands – always remove your jewellery first.
  • Jewellery must be removed before any kind of exercise. Sweat is a complex, natural thing and it can speed up tarnish.

CLEANING

  • Gently polish with a soft cloth. Don’t use any cleaning products as this can damage plating.
    We also have an exclusive cleaning service for customers that includes cleaning and maintenance.