FAQ’s

It takes between 14 and 20 working days to produce each piece as we are artisans and we work on each one in a very special and unique way. However, we will do our best to make sure you enjoy it as soon as possible.

During the festive season, we speed up our production process so that you can enjoy your pieces as soon as possible. We recommend that you keep our process in mind and place your order at least two weeks before the time you expect to receive it. For any urgency, please contact us at info@simuero.com and we will be happy to help you.

The cost of each shipment will be calculated automatically and detailed at the time of confirming the purchase so that it is always approved by the customer before confirming the payment. The shipping cost depends on the country.

Once your package is shipped you will receive an email with your tracking number so you can track it. In this email you will be able to change the delivery address or select a service point to pick up your package.

You will be able to change the size of the rings within 15 days from the moment you receive the piece. We recommend that you choose the size as carefully as possible as each piece is custom made.

We always want to make sure the size before starting production, it is very important for us to not make waste of any piece so you should make sure.
If you are unsure of your size, you can find our size guide section here (link to size guide page) where we explain the most reliable way to measure your finger. You can also find finger size sizers in your local jewellery shop. If you have any questions, please contact us at info@simuero.com and we will be happy to help you in this process.

As we are craftsmen, we do not accept returns. All sales of specially discounted items or items purchased with a discount code cannot be returned. Our UNIQUES CAPSULE cannot be returned or exchanged as they are pieces that will not be produced again and only exist in the size in which they are offered for sale. During the holidays, we will allow exchanges only for items purchased as gifts.

If your product arrives opened or damaged, Simuero will be responsible for and cover the shipping costs incurred in returning the products if the return is due to our error. We will only refund on the credit card that was used to place the order; this is to prevent fraud.
The refund will occur once we have received and reviewed your returned product. Depending on your bank, the transaction usually takes between 3 and 5 working days.

If you have any questions please contact us at info@simuero.com

We always want to make sure the size before starting production. It is very important for us to not waste any piece so you should make sure.

If you are not sure of your size, you can find our size guide section in our website, where we explain the most reliable way to measure your finger. You can also find finger size sizers in your local jewelry shop. If you have any questions, please contact us at info@simuero.com and we will be happy to help you in this process.

If you have any doubts, you can contact us at info@simuero.com and we will be happy to help you.

Our pieces are made of recycled silver plated with 3 micron gold. Our plating is durable but not eternal, so if exposed to improper care that may accelerate the wear process, the plating will begin to fade more quickly. We recommend that you take good care of each and every piece.

To ensure your gold plated jewelry continues to live its best life, avoid;

- All liquids including water, salt water, chlorine, shampoo & conditioner, perfume, soap, make-up, fake tan, hairspray, cleaning products, lotions, oils and oxidizing agents.

- Swimming, showering and washing your hands – always remove your jewelry first.

- Jewelry must be removed before any kind of exercise. Sweat is a complex, natural thing and it can speed up tarnish.

- Save them separately inside a cloth bag or its original box. This avoid scratches and blows.

Gently polish with a soft cloth. Don’t use any cleaning products as this can damage plating.