All sales of specially discounted items or items purchased with a coupon code cannot be returned. Our UNIQUE ring collection cannot be returned or exchanged, as they are pieces designed and produced in a unique and unrepeatable way. These rings only exist in the size in which they are offered for sale.
If your product arrives opened or damaged, Simuero will be responsible for and cover the shipping costs incurred in returning the products if the return is due to our mistake. We will only refund to the credit card that was used to place the order; this is to prevent fraud.
The refund will occur once we have received and reviewed your returned product. Depending on your bank, the transaction usually takes between 3 and 5 working days.
If you have any questions please contact us at firstname.lastname@example.org