SHIPPING & RETURNS

SHIPPING

Once the order is placed, an email will be sent to confirm the purchase. Each piece is handmade in our studio in an unique way so we took up to 14-20 working days for us to create your pieces, not including shipping, which will depend on the country.

The cost of each shipment will be calculated automatically and detailed at the time of confirming the purchase so that it is always approved by the customer before confirming the payment. The shipping cost depends on the country.

COUNTRY PRICES(EUR)
Spain
4,50
Andorra, Ceuta/Melilla, Iberian Peninsula
8,00
Europe 12,00
United Kingdom
20,00
Denmark
23,00
United States
25,00
Australia, China
30,00
Asia
40,00
All other countries 40,00

 

Once your package leaves our workshop, you will receive an email with your tracking number. Orders will not be delivered on weekends or public holidays.

Please note that during busy periods, or with more complex parts, delivery time may be slightly longer.

 

*Due to the situation caused by Covid-19, delivery times may be a little longer. 

*Currently, we do not ship to Russia and North Korea.

 

RETURNS

Unfortunately, as we offer a bespoke handmade product, we do not offer refunds, so we recommend that you purchase responsibly.

We always want to be sure of the size of the ring before we start production. It is very important to us not to waste any pieces, so please make sure you know what size you are ordering. 

Due to the ergonomics of some of our pieces, it will not be possible to make them in certain sizes.

If you are unsure of your size, you can find our sizing guide on the website, where we explain the most reliable way to measure your finger. You can also find size sizers at your local jeweller. If you have any questions, please email us at info@simuero.com and we will be happy to help you through the process.

If you have ordered the wrong size, we offer an exchange within 15 days of receiving the package.

To make the exchange you have to send us the ring to the following address:

SIMUERO S.L.
Calle Burriana, 44
46005 Valencia
Spain

The product must be in perfect condition and it is necessary to include the original labels. It is important that the package is marked, you can include a note in the package with your name and the number of your order so that we can identify it.

Once we receive the package, we will send a confirmation email and start production of the new piece in the correct size. The production of the new piece will take between 14 and 20 working days, not including shipping, which will depend on the country.

Customers are only responsible for return shipping costs. We recommend using a tracked shipping service as we are not responsible for any problems with the package once it is in transit, but we will do our best to help you and offer a solution.

Ring resizing will only be offered once free of charge, if after the first resizing the ring still does not fit, there will be an additional 10 euros to cover the second production of this process.

Simuero reserves the right to refuse returns that do not comply with our policy, such returns may be returned to the original shipping address at our discretion.

During the holiday season, we will accept part exchanges for products that have been purchased as gifts.


Write to us at info@simuero.com to start the size change process and we will reply to you as soon as possible with all the complete information.