Bespoke Terms of Sale

  1. Purpose of the Service

Our bespoke service offers the creation of one-of-a-kind jewelry pieces, thoughtfully designed and handcrafted in our atelier according to each client's specifications. Every piece is made to order and conceived as a unique creation.

  1. Materials & Certification

All pieces are crafted using materials certified by the Official Technological Institute of Precious Metals in Valencia. Each piece:

  • Bears the official hallmark
  • Includes certification for its gemstones, detailing their characteristics
  1. Design Process

Each project is developed collaboratively, ensuring every detail is carefully considered.

  • The initial sketch or render provided is indicative and serves as a visual guide based on the specifications agreed upon. Due to the handcrafted nature of the process, the final piece may present variations from this initial guide; such variations are part of the artisanal process and contribute to the uniqueness of each piece.
  • Before the piece is cast in its final material, Simuero will share a visual preview reflecting the approved specifications, allowing for one round of minor adjustments.
  • Once this preview is approved by the client, the design is considered final. Approval confirms the client's agreement with all aspects of the piece, including dimensions, proportions, materials and selected stones.
  1. Gemstone Sourcing Requests

Simuero offers a selection of gemstones already in stock, available for use in bespoke designs. Where a client requests a specific gemstone that is not part of this stock, a deposit is required to begin the search and acquisition of the stone. The amount of this deposit will depend on the specific characteristics requested (type, quality, size and availability). This deposit will be deducted from the final price of the piece.

  1. Terms of Payment

The final price reflects the approved design.

  • Quotes are valid for 14 days from the date of issue; after this period, pricing may be subject to revision due to fluctuations in material costs.
  • A 50% deposit is required to begin production.
  • The remaining balance must be completed prior to shipment.

Due to the bespoke nature of the service, the deposit is non-refundable once the design has been approved. Payments are made via bank transfer.

  1. Production & Delivery

Each piece is handcrafted within an estimated timeframe of three months from receipt of the initial deposit. Production begins only after design approval and payment confirmation.

All shipments are insured and fully covered by Simuero. Please note that the delivery country cannot be modified once the design has been approved.

  1. Changes and Returns

7.1 Nature of the Product

As these are custom-made pieces produced to order:

  • Returns and exchanges are not accepted once production has begun.
  • These items are excluded from the right of withdrawal in accordance with Article 103(c) of Royal Legislative Decree 1/2007.

7.2 Design Modifications

Structural or substantial changes requested after design approval may result in a revision of both pricing and delivery timelines. The feasibility of modifications once the design has been approved is not guaranteed.

7.3 Starting a New Design

Should the client wish to start a different design from the one already approved, a new deposit of €300 is required to begin the process. This amount will be deducted from the final price of the piece.

7.4 Cancellations

Cancellations made after the deposit has been paid may incur costs related to materials, production, or sourcing. The deposit is non-refundable once the design has been approved.

7.5 Sizing

The client is responsible for providing the correct size at the time of design approval. Returns or exchanges will not be accepted on the grounds of an incorrectly selected size.

Simuero may offer a resizing service in certain cases, subject to technical feasibility:

  • This service entails an additional cost, including shipping fees.
  • Feasibility will depend on the structure of the piece and the type of stone setting.
  • Significant size adjustments or high-risk designs may not be eligible for resizing.
  • In the event of an exceptionally authorised return, the piece must be returned together with the gemstone certificate in its original protective sleeve. The absence, damage, or alteration of this certificate will prevent the return from being processed.
  1. Warranty

All pieces are covered by a three-year warranty against manufacturing defects. This warranty does not cover:

  • Damage resulting from improper use or negligence
  • Unauthorized modifications
  • Natural wear over time

Subtle variations are inherent to the handcrafted nature of each piece and are not considered defects.

  1. Intellectual Property

All bespoke designs remain the intellectual and industrial property of Simuero. Any reproduction, replication or commercial use without prior written consent is strictly prohibited.

  1. Amendments to These Terms

Simuero reserves the right to update or modify these Terms of Sale at any time. The version in effect at the time an order is placed will govern that order. Clients are encouraged to review this page periodically.

  1. Acceptance of Terms and Conditions

The payment of the initial deposit confirms:

  • Acceptance of these terms
  • Approval of all design details
  • Authorization to begin production
  1. Entire Agreement

These Terms constitute the entire agreement between the client and Simuero, superseding any prior communications or agreements.