You have 15 calendar days from receiving your order to request a return or exchange. During the Christmas season, we extend this period and announce it in advance on our website. Please note that, as these are handcrafted pieces, small imperfections or distinctive features are part of the design and are not considered grounds for return. Exchanges and returns handled outside our official platform are not accepted.

The piece must reach us in perfect condition, with no damage or signs of wear, and with its original packaging complete: box, certificates of authenticity, tags, and any accessories or documentation included with the original order. If the piece doesn't meet these conditions, we reserve the right to refuse the return.

We manage all return, refund, and exchange requests through our returns portal; you only need your order number to start the process. Once your request is confirmed, you'll receive the shipping label and instructions for preparing the package by email. Please note that we can't handle requests made outside this platform.

If the ring you received isn't your size or you'd prefer a different style, you can request a free exchange (excluding shipping costs), subject to availability. If the new product costs more, you'll only pay the difference; if it costs less, we'll refund the difference. Once payment is confirmed, your new piece will ship within 1-2 business days. Please note that, due to the ergonomic design of some pieces, it's not always possible to make them in every size; in that case, our team will contact you to offer alternatives.

We process the refund as soon as we receive and check the returned piece, always through the payment method used for the original purchase. From that point, your bank may take between 3 and 5 business days to reflect it. Please note that shipping costs are non-refundable, unless the piece arrived damaged or was shipped incorrectly due to our error, in which case we also cover the cost of the return.

Yes. As an alternative to a refund, you can request a credit code for a future purchase through our returns portal, within the same 15-day period from receiving your order.

Pieces from our One-of-a-kind capsule collection and bespoke commissions are unique or made-to-order pieces and, in accordance with Article 103.c) of Royal Legislative Decree 1/2007, of November 16, approving the Consolidated Text of the General Law for the Defense of Consumers and Users, they are not eligible for return or exchange. Engraved items are made especially for you: under the same regulation, they also don't accept exchanges or returns once the order has been placed, except in case of a manufacturing defect or a personalization error attributable to Simuero.