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Order Status and Delivery Times

Once your package is shipped, you will receive an email with your tracking number from the
corresponding delivery company, allowing you to track it at all times. Please note that once
the purchase is made, it takes us 2-5 days to prepare the package in our own workshop.
Shipping time depends on the country.
For more information, visit our Shipping page

How to find your ring size

Select a ring you already own that fits the desired finger.
Use a ruler or tape measure and place the ring on top, measuring the millimeters from side
to side of the ring. Compare these measurements with our sizing guide.

Product Availability

When an item is out of stock, the customer can subscribe to receive an alert when the
product becomes available again. This can be done on the specific product page. Each
piece is produced in our own workshop, and all our pieces are in continuous production, so
out-of-stock products will be back in a short period. You can send an email to inquiring about the specific product you are interested in, and we will
provide more detailed information.
Out-of-stock pieces from our fine jewelry unique capsule are limited edition and will not be
available again.

Returns and Exchanges

At Simuero, you have a period of 15 days from the purchase of your order to request an
exchange or a return in the form of a promotional code to be used in our store. To process a
request through our portal, go to our Returns and Exchanges page and follow the steps.

Product care

At Simuero, we are artisans, and each piece we produce is unique. Therefore, werecommend that our pieces be cared for specifically to extend their life.

All our rings are made from recycled 925 silver. The rest of our pieces are made from brassplated with 18K gold and silver with an additional coating for extra protection.

We do not recommend that any of our pieces be handled by third parties as this could alterthe nature of the piece. We are not responsible for any damage that may occur if you decideto alter the piece. For more care tips, visit our Product Information page.


If you have any questions regarding your order, would like us to help you with your ring size, or just want to say hello, feel free to fill this form.