RETURNS AND EXCHANGES
At Simuero, you have a period of 15 days from the receipt of your package to initiate the following processes: we offer an exchange of size, or if you prefer, you can return the item to us and receive a voucher for the amount to be spent in our store.
As we offer a handmade-to-measure artisanal product, we do not accept refunds, so we recommend that purchases be made responsibly.
If you have any questions about how to determine your ring size, please consult our SIZE GUIDE or write to us at email@example.com and we will be happy to assist you in this process.
- When you request a size exchange, we will produce a new handmade-to-measure piece for you. The production process of the piece is artisanal, so there may be slight differences with the previous piece.
- Once we receive the piece to be exchanged, the production process will begin and take 15-20 business days (excluding shipping).
- The product must be in perfect condition and the original tags must be included.
- Customers will assume the cost of return shipping, which will depend on the country:
SPAIN: 4.5 euros
EUROPE: 12 euros
REST OF THE WORLD: 25 euros
If you are going to request a size exchange, we recommend that you ensure that you know the correct size you need. If you need help, please write to us at firstname.lastname@example.org or contact us via Whatsapp at +34 640 18 13 72 and we will assist you with the process.
To process a return, click on the following link below and you will access our returns and exchanges portal.
You must enter your order number, your email, and follow the simple steps:
For any questions, issues, or comments regarding the returns portal, you can contact us at email@example.com or write to us directly at firstname.lastname@example.org and we will assist you promptly.
- We are artisans, so it takes between 15-20 business days to produce each piece (this excludes shipping, which will depend on the country).
- Due to the ergonomics of some of our pieces, it may not be possible to produce them in certain sizes.
- Our pieces are handmade, so they may contain imperfections and peculiarities that are part of their final design. We do not offer returns for this type of peculiarity.
- Custom or unique items are not subject to exchanges or returns.
- During the holiday season, we will extend the exchange period.