RETURNS AND EXCHANGES
Simuero offers a 14 days return and exchange policy from receipt of the package that will be refunded in a VOUCHER with the amount to spend in our store.
The product must be in perfect condition and you must include the original labels. We will not accept exchanges or returns after the specified time frame.
SIMUERO reserves the right to reject a return if all the above conditions are not met. In these cases you will be notified by email that your order is not eligible for return.
*In Christmas season we will extend the terms to one month.
To process an exchange, click on the following link below and you will access our portal. You must enter your order number, your email, and follow the simple steps.
If you have any questions about how to determine your ring size, please consult our SIZE GUIDE or email to us at firstname.lastname@example.org
At the end of the process, you will receive your code to apply at check out.
For any doubt, email us at email@example.com
- General information
All our pieces are handmade, we work valuing each unique detail so our products may contain imperfections and particularities that make this piece unrepeatable. We do not offer refunds for this type of particularities as they are part of the design and irregular finish of our pieces. Please take this into account before purchasing.
Due to the ergonomics of some of our pieces, it will not be possible to produce them in certain sizes.
In order to make the exchange the product must be in perfect condition and it is necessary to include the original labels.
All sales of items with special discounts or items purchased with a coupon code are not subject to exchange or refund.
Full refunds will be requested by email to firstname.lastname@example.org. In these cases the purchase amount will be refunded upon receipt of the returned product at the above address. Shipping costs, however, will not be refunded.
SIMUERO reserves the right to refuse a return if all of the above conditions are not met. In such cases you will be notified by email that your order is not eligible for return.
Our fine jewelry collections and unique capsules are not subject to exchange or return. The rings in these collections are one size fits all. In accordance with the provisions of art. 103.c) of Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, these products, made in accordance with the specifications of the consumer and user or clearly personalised, may not be returned.
If your product arrives opened or damaged, Simuero will be responsible for and cover the shipping costs incurred in returning the products if the return is due to our mistake. We will only refund to the credit card that was used to place the order; this is to prevent fraud. The refund will occur once we have received and reviewed your returned product. Depending on your bank, the transaction usually takes between 3 and 5 working days.
Simuero is not liable for defects due to: damage caused by improper use or neglect, aesthetic changes and damage due to normal wear.
If you have any questions please contact us at email@example.com