General terms and conditions of sale

Simuero, S.L. – www.simuero.com

This document (hereinafter, the “General Terms”) governs the use of the website www.simuero.com, owned by SIMUERO, S.L. (hereinafter, “SIMUERO”), as well as the conditions applicable to the purchase of products through it. The Privacy Policy and Cookie Policy published on the website also form an integral part of these General Terms. Accessing, browsing, or using this website, or making use of its services, constitutes full and express acceptance of these General Terms and the documents referred to herein. If you do not agree with their content, you must not use this website.

If you have any questions regarding these General Terms or our Privacy and Cookie Policies, you may contact SIMUERO at info@simuero.com.

1. Legal information

The owner of this website is SIMUERO S.L. (hereinafter, “SIMUERO” or “we”), a company of Spanish nationality with registered office at Calle Burriana no. 44, ground floor right, 46005, Valencia, Spain. The company is registered in the Commercial Registry of Valencia, Volume 3482, Folio 151, Section 8, Sheet 103467, entry 1, and holds Tax Identification Number B02902260. Email: info@simuero.com.

2. Conditions of use and capacity to contract

To place orders through this website you must be of legal age and have the legal capacity to enter into binding contracts.

By using our website and placing orders through it, you agree to:

• Not place any false or fraudulent order, or register or place orders by deliberately providing false or inaccurate information or impersonating any other person.
• Not carry out any action intended to damage, block, impair, disable, or overload, whether temporarily or permanently, the functionalities, tools, content, and/or infrastructure of the website in a way that prevents its normal use.
• Not use any of the materials or information on this website for unlawful or prohibited purposes, contrary to the rights and interests of SIMUERO, its users, and/or third parties.
• Periodically review these General Terms and any other applicable terms, checking for any amendments that may have been made.

The introduction of hyperlinks for commercial purposes on third-party websites that provide access to our website is expressly prohibited without prior written consent from SIMUERO.

The existence of hyperlinks on third-party websites does not in any way imply the existence of a commercial or business relationship with the owner of the website where the hyperlink appears, nor does it constitute acceptance by SIMUERO of its content or services.

You shall be liable for any damages of any nature that SIMUERO or any third party may suffer as a result of your breach of any of the obligations to which you are subject under these General Terms or applicable law in connection with your access to and/or use of this website.

3. Geographic availability

The products offered through www.simuero.com are available for delivery to the following territories: Europe, the Americas, Australia, and Asia, with the exception of Russia, Israel and North Korea.

4. Ordering process and contract formation

To place an order, you must follow the online purchasing procedure and click “Authorise Payment”. If your offer is accepted by SIMUERO, you will receive an email confirming that your order has been processed (the “Order Confirmation”). You will also receive an email informing you that the product has been dispatched (the “Dispatch Confirmation”). The Dispatch Confirmation will reproduce, on a durable medium, the relevant details of your order, the applicable General Terms, and information regarding your right of withdrawal (pursuant to Art. 98.7 TRLGDCU). The contract for the purchase of a product shall only be concluded when we send you the Dispatch Confirmation.

Whilst we endeavour to process all orders, exceptional circumstances may arise that require us to decline an order after having sent the Order Confirmation (for example, a manifest pricing error, out-of-stock items, or suspected fraud), and we reserve the right to do so at any time. If your offer is not accepted and payment has already been charged to your account, you will receive a full refund.

By placing an order, you confirm that all information and personal data provided are true and accurate, that you authorise us to charge the requested items to the relevant credit or debit card, and that sufficient funds are available in the corresponding account to cover the cost of the order.

5. Prices and payment

The price of products shall be the price displayed on our website at the relevant time, except in the case of a manifest error. Prices may change at any time; however, except in the case of a manifest error, any change will not affect orders for which we have already sent a Dispatch Confirmation. Prices shown on the website are inclusive of applicable VAT but exclude delivery charges, which will be calculated and shown separately before payment is confirmed.

6. Delivery

The estimated delivery time is 2 to 5 business days, depending on the destination country.

All orders placed after 10:00 a.m. will be processed on the next business day. Public holidays are not counted as delivery days; orders placed on public holidays will be treated as placed on the following business day. Actual delivery dates may be affected by delays caused by weather conditions or other external factors, as well as during peak periods. Please check the tracking information provided by email for the most accurate estimated delivery date.

The total delivery cost will be calculated automatically and shown in full at the time of purchase confirmation.

Further information is available on our “Delivery” help page.

7. Right of withdrawal

7.1. Consumer right. Consumers and users contracting at a distance through www.simuero.com have the right to withdraw from the contract within 15 calendar days without giving any reason and without incurring any penalty, in accordance with Articles 102 et seq. of Royal Legislative Decree 1/2007 (TRLGDCU). SIMUERO voluntarily extends this period to 15 calendar days.

7.2. Start of the withdrawal period. The withdrawal period begins on the day on which you, or a third party other than the carrier indicated by you, take physical possession of the product.

7.3. How to exercise the right of withdrawal. To exercise your right of withdrawal, you must notify SIMUERO of your decision by means of an unequivocal statement sent to info@simuero.com, including the identifying details of your order. You may use the model withdrawal form set out in Annex I to these Terms, which is also available for download on the Terms and Conditions page of our website. The notification shall be deemed timely if sent within the period referred to in clause 7.1.

7.4. Effects of withdrawal. Upon receipt of your withdrawal notice, SIMUERO will refund all payments received from you, without undue delay and, in any event, within 15 calendar days of becoming aware of your decision. The refund will be made using the same payment method you used for the original transaction, unless you expressly request otherwise. SIMUERO may withhold the refund until the product has been received or until you have provided proof of its return, whichever occurs first.

7.5. Return of the product. You must return the product to SIMUERO without undue delay and, in any event, no later than 15 calendar days from the date on which you notify us of your withdrawal. SIMUERO will bear the direct cost of the return by providing you with a prepaid returns label. Alternatively, you may arrange the return independently, in which case you will bear the direct cost of doing so.

7.6. Diminished value. You shall only be liable for any diminished value of the product resulting from handling beyond what is necessary to establish its nature, characteristics, and functioning, as provided in Article 108.2 TRLGDCU. The return of a product without its original packaging, labels, or accessories shall not in itself result in the loss of the right of withdrawal or the rejection of a refund; in such cases, SIMUERO may deduct from the refund an amount proportionate to the actual diminished value of the product, duly substantiated.

7.7. Optional alternatives (exchange or store credit). As an alternative to a monetary refund, and always at your free choice, SIMUERO offers the option of (i) an exchange for another product, or (ii) store credit managed through the Reveni platform, valid for one year. These options do not replace or limit in any way the right of withdrawal and the right to a full refund as described in this clause 7.

7.8. Exceptions. In accordance with Article 103(c) TRLGDCU, the right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalised, as described in clause 9. SIMUERO will expressly inform you of this exception prior to the conclusion of the order and will request your express consent.

8. Product availability

All orders are subject to product availability. In the event of supply difficulties, we will refund any amounts you have already paid.

9. Legal guarantee and commercial warranty

In accordance with Book II, Title IV of the TRLGDCU as amended by Royal Decree-Law 7/2021, SIMUERO is liable to the consumer for any lack of conformity of the products that becomes apparent within three years of delivery.

In the event of a lack of conformity, you may choose from the remedies set out in Article 117 TRLGDCU (bringing into conformity, price reduction, or termination of the contract). You may notify SIMUERO of any lack of conformity by contacting us at info@simuero.com, providing your order details and a description of the issue. Amounts paid for products returned due to a confirmed lack of conformity will be refunded in full using the same payment method as the original transaction.

Size exchanges. If the size you selected is not suitable, SIMUERO may offer an exchange for another piece in the appropriate size, upon request within 14 calendar days of delivery, without prejudice to your right of withdrawal. Due to the handcrafted nature of the production process, slight variations between pieces may occur.

Guarantee and returns for personalised items. Products made to your specifications or clearly personalised (outside the standard catalogue) are excluded from the right of withdrawal pursuant to Article 103(c) TRLGDCU. The statutory guarantee of conformity applies to these products nonetheless. SIMUERO will expressly inform you of this exclusion before the order is placed and will request your express consent.

10. Liability

SIMUERO’s liability in connection with products purchased through this website shall be determined in accordance with applicable law. In particular, nothing in these General Terms shall exclude or limit SIMUERO’s liability to the consumer for fraud, gross negligence, personal injury, or breach of the statutory rights conferred on consumers by mandatory legislation. Beyond the foregoing, SIMUERO shall not be liable for indirect damages or losses of a commercial nature (including loss of profit, loss of business opportunity, or loss of data).

11. Intellectual and industrial property

All content published on this website, including but not limited to designs, text, graphics, logos, icons, trade names, trademarks, and any other signs capable of industrial or commercial use, is subject to the intellectual and industrial property rights of SIMUERO or of third-party rights holders who have authorised their inclusion on the website. No licence, waiver, assignment, or transfer – whether total or partial – of any such rights shall be deemed to have been granted to the User, nor shall any right or expectation of right be conferred. Any exploitation, alteration, reproduction, distribution, or public communication of the aforementioned rights without the prior express authorisation of SIMUERO or the relevant rights holders is strictly prohibited.

12. Communications

By using this website, you agree that most communications with us will be electronic. We will contact you by email or by posting notices on this website. For contractual purposes, you consent to the use of electronic means of communication and acknowledge that all contracts, notices, information, and other communications we send you electronically satisfy the legal requirement to be in writing. This does not affect your statutory rights as a consumer, including the right to receive certain information on a durable medium.

13. Cybersecurity

You must not misuse this website by knowingly introducing viruses, trojans, worms, logic bombs, or any other technologically harmful or damaging material. You must not attempt to gain unauthorised access to this website, the server on which it is hosted, or any other server, computer, or database connected to our website. You agree not to attack this website through a denial-of-service or distributed denial-of-service attack.

Any breach of this clause may constitute a criminal offence and will be reported to the relevant law enforcement authorities. In the event of a breach of this clause, you will immediately cease to be authorised to use this website.

We will not be liable for any damage or loss resulting from an attack of the type described above that may affect your computer, hardware, data, or materials as a result of your use of this website or the downloading of content from it or any website to which it links.

14. Assignment of rights and obligations

The contract is binding on both you and us, as well as on our respective successors, assignees, and transferees. You may not transmit, assign, encumber, or otherwise transfer the contract or any of your rights or obligations under it without our prior written consent. We may transmit, assign, encumber, subcontract, or otherwise transfer a contract or any of the rights or obligations arising from it, to or for us, at any time during the term of the contract. For the avoidance of doubt, such transfers or assignments shall not affect the rights you have as a consumer under applicable law, nor shall they cancel, reduce, or otherwise limit any express or implied warranties we may have provided.

15. Force majeure

We shall not be liable for any failure or delay in the performance of any of our obligations where such failure or delay is caused by events beyond our reasonable control (“force majeure”). Force majeure events include any act, event, omission, or accident beyond our reasonable control, including but not limited to the following:

• Strikes, lockouts, or other industrial action.
• Civil unrest, riot, invasion, terrorist threat or attack, war (whether declared or not), or threat or preparation for war.
• Fire, explosion, storm, flood, earthquake, subsidence, epidemic, or any other natural disaster.
• Inability to use rail, sea, air, motor transport, or other means of transport, whether public or private.
• Inability to use public or private telecommunications systems.
• Acts, decrees, legislation, regulations, or restrictions of any government or public authority.

Our obligations shall be suspended for the duration of the force majeure event, and we shall have an extension of time to fulfil those obligations equal to the duration of such event. We will use all reasonable endeavours to bring the force majeure event to an end or to find a solution that enables us to fulfil our obligations despite it.

16. Waiver and severability

Our failure to require strict performance of any of your obligations under any agreement or these General Terms, or our failure to exercise any right or remedy to which we are entitled, shall not constitute a waiver of or limitation on such rights or remedies, nor shall it relieve you of your obligations.

A waiver by us of any particular right or remedy shall not constitute a waiver of any other right or remedy arising under any agreement or these Terms. No waiver by us of any of these Terms or of any rights or remedies arising from a contract shall be effective unless it is expressly stated to be a waiver, is made in writing, and is communicated to you accordingly.

If any of these Terms or any provision of a contract is found to be invalid or unenforceable by a competent authority, the remaining terms and conditions shall remain in full force and effect.

17. Entire agreement and amendments

These General Terms, together with the documents to which they refer, constitute the entire agreement between you and SIMUERO. SIMUERO reserves the right to amend these General Terms; any amendments will not have retroactive effect and will apply to orders placed after the date of publication. If any provision is declared null or ineffective by a competent authority, the remaining provisions shall remain fully in force.

18. Alternative dispute resolution and ODR platform

In accordance with Article 14 of Regulation (EU) No. 524/2013, consumers are informed of the existence of the European Online Dispute Resolution Platform, accessible at https://ec.europa.eu/consumers/odr. Complaints may be submitted through that platform. Official complaint forms may also be requested by contacting info@simuero.com.

19. Data protection

The processing of personal data provided by users shall be governed by the Privacy Policy published on the website, in accordance with Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 on the Protection of Personal Data.

20. Governing law and jurisdiction

The use of our website and the contracts for the purchase of products through it shall be governed by Spanish law. For the resolution of any dispute, the parties submit to the jurisdiction of the competent courts; where the user acts as a consumer, the competent court shall be that of the consumer’s place of domicile, in accordance with Article 90.2 TRLGDCU and Regulation (EU) No. 1215/2012.

 

Annex I Withdrawal form

You can download the form here.

Last updated: 01/06/2026